On Saturday (10/27/2018), our officers responded to a local business to speak with employees who had received some very convincing scam phone calls from someone claiming to be a “finance manager” with Atlantic City Electric. The employees said that the individual told them the business’ account had been flagged for non-payment, and that A.C.E. would be sending out a technician in an hour to turn off their electricity. The number used to call the business came up as an Atlantic City Electric 800#. The employees did their due diligence and discovered that their account was up-to-date, so there was no loss. However, the employees told our officers that this scam felt “very real,” and they asked that we share this information with others so they do not become victims.
Please note that Atlantic City Electric representatives will NEVER call and ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call Atlantic City Electric’s Customer Service line at 1-800-833-7476.
Never open your door to someone you do not recognize. Ask for a photo ID through a window. All Atlantic City Electric employees and contractors carry company ID badges displaying their name, photograph and identification number. To verify a Atlantic City Electric employee’s identity or work being done, call us at 1-800-833-7476.
Below we’ve included some information found on Atlantic
City Electric’s website:
“Impostors and Scams -Don’t Get Scammed:
Atlantic City Electric has seen an increase in reports of individuals calling Atlantic City Electric customers and falsely claiming their electric or gas service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information.
They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a Atlantic City Electric number. Atlantic City Electric also cautions customers to be mindful of individuals who try to gain access to their homes by posing as utility workers. Utility impostors may carry “official” looking credentials and often work in pairs.”
Why Pipe Freezing is a Problem
Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the strength of a container, expanding water can cause pipes to break.
Pipes that freeze most frequently are:
Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
Pipes that run against exterior walls that have little or no insulation.
How to Protect Pipes From Freezing
Before the onset of cold weather, protect your pipes from freezing by following these recommendations:
Drain water from swimming pool and water sprinkler supply lines following manufacturer’s or installer’s directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
Consider installing specific products made to insulate water pipes.
Consider relocating exposed pipes to provide increased protection from freezing.
How to Prevent Frozen Pipes
Keep garage doors closed if there are water supply lines in the garage.
Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe – even at a trickle – helps prevent pipes from freezing.
Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.
How to Thaw Frozen Pipes
If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
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